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| The e-Learning Service Certification can provide organizations and institutes that implement e-learning or provide e-learning services with related instructions and references for e-learning; namely services such as Learner support, Instructor support, Program development, Course design, Instructional process, Organizational support, Technology, and Evaluation. |
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Furthermore, in order to support and encourage current development of the e-learning industry in Taiwan, the standard divides the quality certification for e-learning service into “Certification for Learning Unit Service Quality”, “Certification for Course Service Quality” and “Certification for Program Service Quality”, which apply to different types of e-learning services provided by various organizations. |
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Eight big faces the control chart explanation：
‧participant – Learner support、Iinstructor support
‧Curriculum – Organizational support、Evaluation、Technology
‧System – Instructional process、Course design、Program development
- Standard 1.1：Online availability of course information to learners.
- Standard 1.2： Provision of training course to learners about the online learning system.
- Standard 1.3： Provision of learner support and assistance.
- Standard 2.1：Provides instructors with training courses of how to use the online learning system, and offers online assistance at all times.
- Standard 2.2：Assist the instructors to turn supplementary materials into online materials.
- Standard 2.3：Assist the instructors to manage the learner’s questions.
- Standard 2.4：Providing interaction mechanism among the instructors.
- Standard 3.1 ：Program development must have systematic analysis, design, and review on the program’s objectives and structure
- Standard 3.2 ：The content of program courses must comply with the e-Learning Courseware Quality Standard.
- Standard 3.3 ：Program has complete structure with appropriate amount of online courses implemented.
- Standard 4.1：Courseware content satisfying the dimensions of e-Learning Courseware Quality Standard
- Standard 4.2：Courseware content has complete structure and the amount of course online is appropriate
- Standard 4.3：Review and update of courseware content
- Standard 5.1：Facilitate interaction between learners and instructor, as well as among learners
- Standard 5.2：Timely feedback to learner’s question or assignment (practice)
- Standard 5.3：Recoding and analysis of learner’s online learning process
- Standard 6.1：Vision and plan for e-learning development
- Standard 6.2：Human resource for e-learning operation
- Standard 6.3：Management mechanisms for e-learning operation
- Standard 7.1：Provision of Internet connection and bandwidth
- Standard 7.2：Specifications of user’s computer
- Standard 7.3：Compatibility of e-learning platforms
- Standard 7.4：Maintenance support for software and hardware equipment
- Standard 8.1：Evaluation on e-learning related personnel or departmental services
- Standard 8.2： Course evaluation
- Standard 8.3：Evaluation of system and support tools
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